Exchange Policy
At NOVEEMI, we understand that sometimes a product may not be the perfect fit in terms of size, color, or pattern. That's why we offer a free exchange service within 15 days of receiving your product(s), for your convenience.
Important note:
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You can exchange your product(s) only for the same/original product(s) (in size, color, or pattern). If you wish to exchange for a different product, please refer to our return policy.
- Once we receive the product(s), our Quality Assurance Team will thoroughly verify the item(s). Upon successful verification, we will proceed with delivering your exchange item promptly.
- The conditions and procedures for an exchange/replacement are the same as those mentioned in Clause 1.1 (Return policy).
- Please note, exchanges are not applicable for items listed in Clause 1.2 (Non-Returnable Items in return policy).
- While we strive to deliver the exact same product in terms of weight, dimensions, and colour, please be aware that minor variations may occur.
Policy Changes:
We reserve the right to modify or update any part of this return/exchange policy at our discretion, without any prior notice. We will make every effort to keep customers informed of any changes. However, we recommend reviewing the policy before entering or withdrawing from a contract.
Customer Helpline:
Need assistance or give feedback? We’re here to help and listen!
You can reach us via:
Email: contact@noveemi.com
Phone: +91 9898901975 (Available between 11 AM – 7 PM, Monday to Saturday)
Registered Office:
19, Nava faliya,
Near sanskar villa apartment,
Katargam, Surat.
Gujarat (IN)
India-395004